Privacy Policy
Information on the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.
Last updated: April 2026
1. Data Controller (Art. 13 GDPR)
IPTV Deutschland Elite GmbH
Friedrichstraße 191, 10117 Berlin, Germany
Email: contact@iptvdeutshland-elite.com
Phone: +49 30 12345678
2. Data Protection Officer
A Data Protection Officer has been appointed in accordance with Art. 37 GDPR. You can contact them at datenschutz@iptvdeutshland-elite.com.
3. Personal Data We Collect
We collect and process the following categories of data:
3.1 Account Data (on registration)
- First and last name
- Email address
- Billing address
- Phone number (optional)
3.2 Payment Data
Payment data is processed exclusively through PCI-DSS certified payment processors (PayPal, Stripe). We do not store full card details on our servers.
3.3 Usage Data
- IP address (anonymised after 7 days)
- Date and time of access
- Pages and resources accessed
- Browser type and version
- Referring URL
3.4 Communication Data
Content you send us via WhatsApp, email or contact form, including the date and content of communications.
4. Legal Basis for Processing
We process your data on the following legal bases:
- Art. 6(1)(b) GDPR: Processing necessary for the performance of a contract (providing the IPTV service).
- Art. 6(1)(c) GDPR: Compliance with legal obligations (e.g., bookkeeping, tax law).
- Art. 6(1)(f) GDPR: Legitimate interests (e.g., fraud prevention, IT security, service improvement).
- Art. 6(1)(a) GDPR: Consent (e.g., marketing newsletters, where you have given consent).
5. Purposes of Processing
- Providing the IPTV streaming service
- Account creation, management and authentication
- Processing payments and issuing invoices
- Customer support and communications
- Fraud prevention and security
- Improving our services and website
- Fulfilment of legal obligations
- Marketing (with consent only)
6. Sharing of Personal Data
We share your data only in the following cases:
- Payment processors: PayPal (Europe) S.à r.l., Stripe Payments Europe Ltd. – for payment processing.
- Hosting providers: Server infrastructure under Art. 28 GDPR data processing agreements.
- Authorities: As required by law (e.g., tax law, law enforcement).
Transfers to third countries outside the EU/EEA only take place on the basis of appropriate safeguards (e.g., EU Standard Contractual Clauses under Art. 46 GDPR).
7. Retention Periods
- Contract data: Up to 10 years after the contract ends (statutory commercial and tax retention obligations).
- Server log files: 7 days, then anonymised storage for statistical purposes.
- Support communications: 3 years after last contact.
- Marketing data: Until withdrawal of your consent.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access
Information about stored data, purposes of processing and recipients.
Right to Rectification
Correction of inaccurate or completion of incomplete data.
Right to Erasure
Deletion of your data where no legal retention obligation exists.
Right to Restriction
Restriction of processing in certain circumstances.
Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests.
Withdrawal of Consent (Art. 7(3) GDPR)
Where processing is based on your consent, you may withdraw it at any time with effect for the future. This does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at: contact@iptvdeutshland-elite.com
9. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR). The competent authority is the Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstr. 219, 10969 Berlin, Germany.
10. Cookies and Tracking
Our website uses technically necessary cookies and optional analytics cookies:
- Technically necessary cookies: Session cookies for authentication and security. Legal basis: Art. 6(1)(f) GDPR.
- Analytics cookies: Anonymised usage statistics (no tracking profile). Legal basis: consent under Art. 6(1)(a) GDPR.
11. Data Security
This website uses TLS/SSL encryption. All data transmissions between your browser and our servers are encrypted. We implement technical and organisational security measures in accordance with Art. 32 GDPR to protect your data against unauthorised access, loss or misuse.
12. Changes to this Privacy Policy
We reserve the right to update this privacy policy as necessary to reflect changes in legal requirements or our services. The current version is always available at this URL.
Last updated: April 2026